These terms apply to cleaning services provided by Lovely Cleans LLC (“Lovely Cleans,” “we,” or “us”) to the person authorizing or paying for the service (“you”). Before you complete a booking yourself or authorize our team to book on your behalf, we provide access to these terms. By confirming the appointment yourself, or by authorizing our team to confirm it for you after receiving notice of these terms, you agree to them. An appointment booked on your behalf is subject to the same terms as an appointment booked online. We confirm the service, price, and any special arrangements with you. If an individual written quote or agreement differs from these general terms, the individual agreement controls for that booking.

1. Booking, services & pricing

Residential cleaning is booked in 2-, 4-, or 8-hour appointments. You reserve one cleaner’s time. Work is directed by your requests and the time available. We prioritize the tasks you identify; specific results or completion of every requested task are not promised. The size and condition of the home, buildup, requested detail, and specialty tasks affect what can be completed. Please tell us your priorities before the visit and review them with your cleaner when the appointment begins.

Single residential visits cost $110 for 2 hours, $220 for 4 hours, or $440 for 8 hours. Carpet or upholstery cleaning may be the focus of any of these service lengths. Oven cleaning is included with an 8-hour visit or an active subscription; it costs an additional $55 for a one-time 2- or 4-hour visit. When a 2-hour visit includes oven cleaning and other priorities, allow an additional hour as a scheduling buffer and confirm the arrangement before booking. Hardfloor steam treatment costs an additional $65 for a 2- or 4-hour service, or $10 for supplies with an 8-hour service. Eligible standby appointments arising from a cancellation and taking place within seven days of that cancellation use biweekly rates: $100 for 2 hours, $200 for 4 hours, or $400 for 8 hours. Current residential prices appear during booking. The listed Kentucky residential prices include applicable Kentucky sales tax. Add-ons, approved extra time, and any travel charge are shown or discussed before we charge them. Tips are optional. For addresses more than 30 minutes from our starting location, the first 30 minutes of travel each way are included; additional travel is $10 per 10 minutes. Use our travel fee calculator or ask our team for an estimate before booking.

Offices, Airbnb properties, turnovers, and other commercial or specialty jobs require a separate inquiry and quote. Their scope, pricing, and schedule will be confirmed in writing.

2. Appointments, access & safety

Please provide the correct address, reliable entry instructions, working utilities, and a reasonably safe work area. Secure pets as needed and tell us about fragile items, damaged surfaces, special materials, or products you do not want used. We may decline tasks that require unsafe equipment, hazardous material handling, or work outside the agreed scope. If conditions are unsafe or materially different from what was described, we will contact you to discuss what can be done safely and any effect on the appointment.

We generally assign one cleaner per home. We aim to keep the same cleaner for recurring visits when scheduling allows, but cannot guarantee a particular person. If you need more time, ask us first; any extension depends on cleaner availability and your approval of the additional charge.

If our cleaner cannot access the property or reach you, we allow a 15-minute grace period from the scheduled start. After that, we may leave and offer the time to another client. A lockout or client no-show may incur the cancellation fee described below.

3. Payment, deposits & cancellations

We accept the payment options shown at checkout or provided in your confirmation. Eight-hour residential bookings require a 50% deposit. For staff-booked appointments, the deposit must be received at least seven calendar days before the appointment or the booking may be cancelled. When an appointment is booked fewer than seven days ahead, the deposit is due when our team books it. The deposit is applied to the appointment total; any balance is due as stated in your confirmation. You remain responsible for approved extra time, add-ons, and travel charges.

For clients without an active subscription, cancelling an appointment, missing it, or being unable to provide access incurs a fee equal to 50% of the scheduled appointment cost. Any deposit is applied toward that fee; a deposit equal to 50% satisfies it. If no deposit was paid, the outstanding cancellation fee must be paid before another appointment can be booked. We allow 15 minutes for a client no-show or lockout before the cleaner may leave. If Lovely Cleans cancels an appointment because we cannot provide service, we will offer another time or return payment for the service we have not performed.

For active subscribers, there is no fee for cancelling or rescheduling an individual visit. However, repeated cancellations or rescheduling can lead to termination of future service at Lovely Cleans’ discretion. Two or more consecutive cancellations are typically considered habitual; we will notify you if we decide this applies. The treatment of unused prepaid visits after subscription cancellation is described below.

4. Weekly & biweekly plans

Recurring plans reserve regular cleaning time at the price and frequency shown when you subscribe. Available plans include 2-, 4-, and 8-hour visits and alternating 2-hour/4-hour visits. Weekly plans generally include four appointments per monthly cycle, and biweekly plans generally include two. Tax-inclusive monthly totals are: weekly 2-hour $320, 4-hour $640, 8-hour $1,280, and alternating $480; biweekly 2-hour $200, 4-hour $400, 8-hour $800, and alternating $300. The weekly alternating plan includes two 2-hour and two 4-hour visits; the biweekly alternating plan includes one of each. A plan discount applies while the plan remains active. Booking preferences and a consistent cleaner are subject to availability. Please book ahead to secure a regular spot.

The price, billing date, upcoming visits, and plan-specific rules shown at checkout or in your written confirmation are part of your plan. Contact us before your next billing date to stop future renewals. Following cancellation, any unused prepaid cleaning visits may be used as credits for cleaning scheduled within 60 days. You may instead request a refund for unused prepaid visits within 30 days of cancellation. Requests received after 30 days are not eligible for a refund under this policy; credits not used within 60 days are forfeited, subject to applicable law. Contact us for the value and status of any unused visits. We do not refund completed visits.

5. Sign-off, quality & damage

When you are present at the end of a visit, please walk through the work with your cleaner and sign the completion record before the cleaner leaves. If you are absent or decline to sign, the cleaner will document that fact. Signing confirms that you had an opportunity to review the visit; it does not prevent you from reporting a concern later.

Please tell us about missed work or other cleaning concerns within seven days after the appointment, with details and photos if available. We will review the appointment, priorities, cleaner notes, and any before-and-after photos and work with you toward a reasonable resolution. A partial refund is considered case by case; if you were absent or declined the final review, that may limit our ability to verify a claimed issue but does not automatically remove legal rights. We may also offer a follow-up visit or credit when appropriate. Please communicate respectfully with our team; threatening or abusive conduct may result in ending future service.

Please report suspected accidental damage promptly and preserve the item and any relevant photos so we can investigate. We are responsible for damage caused by our negligence to the extent required by law. We are not responsible for pre-existing damage, normal wear, defects, or damage caused by following inaccurate care instructions you supplied. Nothing in these terms removes rights or remedies that cannot legally be waived.

6. Gift cleanings

A purchased gift cleaning provides credit equal to the amount originally paid, rather than a guaranteed appointment at a fixed future price. If the price of the selected appointment has increased, the recipient may apply the gift value to the new price and pay the difference. We encourage recipients to redeem gifts within 12 months; purchased gift value remains available for at least five years from issue where federal gift certificate rules apply. Contact us to check a balance or arrange redemption. A separate promotional gift with no purchase may have different disclosed terms.

7. Photos & communications

Our cleaners may take before-and-after photos to document the work, communicate with you, and resolve service questions. We do not use identifiable photos of your home for public marketing without your permission. We may contact you by phone, text, or email about your booking, payment, access, and service. Standard message and data rates may apply.

Privacy notice

To schedule and provide service, we collect information you give us, such as your name, contact details, service address, appointment preferences, property access instructions, and service notes. We may also retain cleaning photos, communications, invoices, and payment status. Payment details submitted through a checkout or payment link are handled by the payment provider; its privacy terms also apply.

We use this information to manage appointments, provide cleaning, communicate with you, process payments, maintain records, and address safety or service concerns. We share information with cleaners and service providers who need it for these purposes, such as scheduling, payment, website, and messaging providers. We may also disclose information when required by law. We do not sell client information. Please contact us if you want to ask about or correct your information. We use reasonable safeguards, but no electronic system can guarantee absolute security.

Changes & contact

We may update these terms as our services change. New terms will be posted with a revised date and will apply to bookings made afterward; terms already agreed for an existing appointment will not be changed retroactively without notice and agreement. Questions, changes, or concerns? Email info@lovelycleans.com or call or text (502) 509-2639.